Terms & Conditions

Terms & Conditions

1/ Our office

Angel Holidays has been operating in Symi Island since 1978, under the registration number 5546. Our address is:

Ierou Lohou 2, Yialos, 85600 Symi – Greece.

2/ Reservations

Confirmation of reservations is subject to availability at the time of booking and appropriate payment being received at our offices and in all cases are subject to acceptance of the following Terms and Conditions:

Receipt of payment by credit card, direct bank transfer or any other arrangement mutually agreed constitutes acceptance of our booking conditions. The person making the booking must be 18 years of age or over and in the event that all members of the party travelling are under 18 it is necessary to seek prior acceptance of the booking from the accommodation involved.

3/Holiday Insurance
As a condition of booking it is required that clients take out an insurance policy. It should also include extensive medical and emergency repatriation cover.

4/ Payment Conditions
When making a booking LESS THAN 8 WEEKS/56 DAYS prior to the departure FULL PAYMENT is required at the time of booking.
When making a booking MORE THAN 8 WEEKS/56 DAYS prior to departure a deposit of 30% OF THE TOTAL BOOKING VALUE is payable at time of booking.
The balance in full must be paid no later than 8 weeks before arrival. In the event of payment not being received in full by the due date, we reserve the right to cancel arrangements made and levy charges as in Booking Conditions below..

5/ Cancellation
If a booking or part thereof is cancelled, we must receive written advice of the cancellation signed, wherever possible, by the lead person and the following charges will then apply:

More than 56 days prior to arrival in resort – Deposit only
55 – 42 days prior to arrival in resort – 50% of accommodation cost

41 – 29 days prior to arrival in resort – 60% of accommodation cost
28 – 15 days prior to departure – 70% of accommodation coast
14 days or less prior to departure 100% of accommodation cost

It may be possible to make a claim under any insurance policy arranged subject to the terms of the policy.

6/ Descriptions
We constantly update our website and do our best to give you the most accurate information. Our descriptions on it and in our other promotional material are prepared in good faith and believed to be correct at the time of publication. Whilst we will notify any changes wherever possible, we cannot accept liability for the unavailability, temporary or permanent, of any facility not under our direct control.

7/ If We Have To Alter Arrangements
Every effort is made to maintain arrangements as advertised but, because they are planned many months in advance, changes may occur for reasons which are totally beyond our control. We reserve the right to substitute alternative accommodation of the same or superior standard in the same resort should this become unavoidable

8/ Your Accommodation
The accommodation is reserved exclusively for the persons named or numbered in the booking. Certain standards of behaviour are expected by the various local community and clients are requested to observe them. We reserve the right to terminate without compensation the holiday tenancy of any client(s) whose behaviour is causing annoyance or damage to property.



9/ Problems and Complaints
In the event of a problem or complaint, this should be brought to the immediate notice of our agency, so as to be quickly resolved. Kalodoukas Holidays does not accept any liability where complaint procedures have not been observed or full written details are not received at our office.

10/ Disputes and Limits of Our Liability
In the event of any dispute concerning standards of accommodation or services, our liability shall not exceed 150% of the cost of the accommodation and/or services provided. (Personal injury and death excluded).
We accept no liability for the actions of those concerned with any aspect of holiday arrangements who are not employed by us and over whom we have no direct control.
We accept no liability for consequential losses relating to travel or other arrangements made with other parties.
Please note that if any part of these booking conditions is found to be invalid or unenforceable, then the remainder of these booking conditions will not be affected but will remain valid and enforceable. All disputes will be governed by Greek Law and are subject to the exclusive jurisdiction of the Greek Courts.

11/ Transfers from Rhodes Airport to your Accommodation

Clients can arrive on any day and must make their own arrangements by taxis/bus and ferry. This is relatively easy and we can include detailed instructions with your documentation if asked.

When arranging transfers yourself it is advisable to select flights that arrive in Rhodes before 16:00, otherwise, you may miss the boat connection to Symi.

12/ Passports and Visas
A valid ten-year passport is required for entry into Greece. Holders of EU passports do not require a visa for entry into Greece. If you do not hold an EU passport, please check with your country Greek Consulate.

13/ Number of Nights in your Accommodation
The date from which the accommodation is reserved and the number of nights for which it has been booked is shown in the travel documentation. Apartments are usually made available from 12.00 hours on the day from which the reservation has been made. It is standard practice for apartments to be vacated by midday.
14/ Damage and Breakages
Clients are responsible for the costs of rectifying any damage or deficiency arising from their occupancy. It is important, therefore, that any damage or deficiency noted on arrival is brought to our attention as soon as possible.
16/ Resort Development
Building work and development is common. Although you are on holiday, your chosen destination is not, normal life continues and this may include some noise at times. Where we are aware of any work which could seriously affect the enjoyment of a holiday, we will notify this as soon as possible.
Most people take foreign holidays seeking the sunshine, meet different people and experience a different way of life. In fact, the people have different attitudes and priorities. Food and mealtimes, shopping hours and work patterns are different. Insects such as Ants and Cockroaches thrive in Greek climate and whilst harmless they can be a nuisance though easily eradicated if brought to our attention. Disruption of electricity and water supplies may also occur and as much use is made of solar panels for heating, lack of sunshine or heavy usage at some times of the day may result in water not being as hot as desirable. Please, in such cases be patient.